1. If you’re not satisfied with the quality of the products your
customer received get in touch within 30 days of receiving the item
and we’ll do everything we can to investigate and find a solution.
2. If our quality assurance team validates your claim, we will be
happy to send a complimentary replacement order to your customer as
quickly as possible.
3. We'd much rather fix any problems and send a replacement order to
make sure your customers are happy with their orders. If that's not
possible or your customers can't wait for a new order to arrive,
please indicate that when you reach out to us and we'll give you a
refund.
Ⅱ. Color consistency
We use the same print machines, paper types, and work processes as our
print partners to minimize color variations. Having said that,
printing is a chemical process and 100% consistency cannot be
achieved. Multiple factors influence the color, consistency, and final
result: machine type, machine settings, paper types, humidity in the
room, and when the machine was last cleaned, just to mention a few
examples. Color variations that may occur due to the above-mentioned
reasons lie within acceptable tolerance levels and are not covered
under our quality guarantee.
Ⅲ. Defective or damaged products
If you or your end customer receive defective or damaged orders, such
as damage to the delivered products, errors in the number or quantity
of the delivered products, or lack of quality of the delivered product
not caused by lack of quality of the content you or your customer
provided. Should you want to submit a new order, we will cover the
costs of the new order.
Ⅳ. Lost Orders Policy
For packages lost in transit, please get in touch with us within 30
days from the estimated delivery date. We'll be happy to send a
replacement order on your behalf.
Ⅴ. Returned by Customer
We currently do not support returns because the products you order are
personalized and made specifically for each order. Should you want to
submit a new order, you will be liable for the costs of the new
order.
Ⅵ. Returned to Sender Policy
1. Wrong Address
If you or your end customer provide an address considered
insufficient by the courier, the shipment will be returned and
disposed of safely. Should you want to submit a new order with
an updated address, you will be liable for the costs of the
new order.
2. Rejected by the Recipient
If your customer rejects the shipment during the delivery, the
shipment will be returned and disposed of safely. Should you
want to submit a new order with an updated address, you will
be liable for the costs of the new order.
3. Unclaimed
If your customer is not able to receive their order at the
address, the shipments may be available for pick up at their
local post office or carrier pick up point. Shipments that go
unclaimed may be returned to the sender. For these cases,
please place a new order and get in touch with us so that we
can report the problem and arrange for the product price to be
refunded for the new order (you will still have to pay for the
shipping costs).