We highly recommend carefully reviewing all order details and files
before proceeding with the checkout process.
1.Change of address: If the order status is "New" or "Processing" and
it has not been shipped yet, you can contact our support team for
assistance in changing the delivery address.
2.Change of design: If you wish to modify the design of the ordered
item, a 25% re-production fee will be applicable to have the item
reprinted. Once an order has been paid for, it is automatically
processed in our production system, and we are unable to halt
production.
3.Change of shipping method: You can send request to our support team
to change the shipping method if the order status is “ “New” and
“processing”, Once an order has been marked as "Shipped," it is no
longer possible to change the shipping method.
4.Order cancellation: Once an order has been paid for, it cannot be
cancelled. However, if you insist on cancelling the order, we can
refrain from shipping it but will impose a 25% cancellation fee.
5.It is not possible to cancel or make changes to orders fulfilled in
the USA factory once payment has been made, as the tracking number
will be updated and shipping costs will be incurred.
Please note that these processes involve manual interventions with our
manufacturers, who are currently experiencing high order volumes. As a
result, accommodating requested changes may cause additional
production and shipping delays, which could have a significant impact
on other orders.